Sr Technical Solutions Engineer - IBM Software

Ingram Micro is a leading technology company for the global information technology ecosystem. As a Sr Technical Solutions Engineer, you will serve as a technical leader within the Solution Design & Services organization, collaborating with partners to design and implement complex solutions that meet customer requirements.

Responsibilities:

• Maintain relevant applicable industry certifications and identify certifications and trainings that can help others within your areas of technical responsibility
• Represent SD&S to partners, able to build the most complex of solutions and/or intelligently advocate the value of SD&S via multiple mediums
• Collaborate with sales, the partners, and (as possible) the end-clients to gather and analyze the customers’ requirements
• This includes security requirements, budgetary constraints, time-to-implement, and other business and technical needs
• Identify and evaluations solution options that would meet these requirements
• Develop detailed solution designs and present them to the partners
• Be resource for the partners to present the solution to the end-users (if necessary)
• KPIs: Number of designs built, number of customer engagement (consult, training)
• SLA: Accuracy of designs, % of on-time delivery and response, % of customer satisfaction
• Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists
• Cultivate customer and vendor relationships to gain trusted advisor level
• Represent the company at company, industry events and conferences. May lead vendor initiatives, driving goals to results in the SD&S contact center

Requirements:

• Minimum of 5 years technical experience, and deep understanding of the method to uncover the customers' needs, and the ability to design and implement complex solutions
• Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists
• Cultivate customer and vendor relationships to gain trusted advisor level
• Represent the company at company, industry events and conferences
• Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience
• General proficiency with various tools, systems, and procedures required to accomplish the job
• Effective communication with multiple levels of customers
• Ability to follow direction and take initiative as required
• Ability to drive results as an individual contributor that may need to assist others to achieve similar results within the SD&S contact center
• Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• Formal college education or 3-5 years' experience with technology products preferred
• IBM Software badges/certifications highly desired