Urgent Need - Salesforce Systems Analyst with Healthcare Exp - Remote

We have need for a remote Salesforce Systems Analyst- Must have Salesforce Configuration experience and Healthcare experience.

This is Contract to Hire

We are seeking a full-time, remote IT Senior Business Systems Analyst. The IT Senior Business Systems Analyst (SBA) is instrumental in leading the BA team and assigned resources to the effort in successful delivery of the initiative. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements and specifications, providing functional/conceptual/logical design documents, and building applicable business case models.

This position will exemplify the ability to engage and clearly discuss requirements and specifications with the full spectrum of integrated roles from business users and developers to integration with the QA and UAT team to ensure comprehensive test plans are executed and traceable to individual user stories.  
 
This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The position is also responsible for generating and analyzing data/reports based on their findings, complete with probable causes and possible solutions to systems issues.

Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. Responsible for providing level of effort and durations for completing tasks required for given project. May be assigned to coordinate projects from development through implementation, working with the organization’s IT team, as well as clients, vendors, and consultants.
 

RESPONSIBILITIES:

• Determines and documents customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. 
• Comprehensively documents business requirements within functional and technical specifications by writing detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs. Analyze and review existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within the existing system.  Studies existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required.
• Helps evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support the actualization of corporate objectives based on the understanding of the current business process.
• Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer systems.  Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
• Provides functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development.
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, and fixes through the organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end-user sign-off of scope requirements. Files documented results of the analysis with project documentation.
• Supports the operations systems, including implementation, troubleshooting, maintenance, and support of existing applications. Assists developers in preparing complex datasets or reports that require advanced queries or complex business processes.
• Creates and maintains documentation on the system/applications used by the department. Provide inputs in development of conversion and software implementation project plans on assigned projects. Works with the developer to coordinate the completion of systems change control requests and schedules for the movement of applications across regions (Development to Acceptance to Production). Obtains (or works with the PM as assigned) approvals of project documentation and implementation plan and files with project documentation.
• Coordinates projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
• Assists by providing solutions input in response to operational and strategic needs including research, investigation and making recommendations on new solutions or replacement systems/applications.
• Directs or assists in the development of new or revised training materials, and training schedules.  Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software.
• Assists the software developers in the resolution of work problems related to flow charts, project specifications, or programming. May provide assistance to UI development where rules, formatting, and display properties can be set in the design time using existing development tools.
• Works with the DBA to provide business analysis on troubleshooting data-related production issues, as well as tests and deploys approved solutions following the existing release management process.
• May work with end users and other IT personnel to evaluate packaged software. May represent our company at vendor focus or user group meetings. May serve as contact point for technical issues between vendor and our company or with business users within the company.

 
QUALIFICATIONS: 

• Education - College degree, preferably a B.S. in Information Systems, Computer Science, or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience
• Experience - 8 or more years of work experience in business or systems analysis within the IT development field, with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience that demonstrates the ability to perform the duties of the position.
• Workers’ Compensation or Healthcare experience including knowledge of provider coding, billing, contracting, and claims administration practices.
• Required non-technical proficiencies and knowledge:
• Critical skills include excellent interviewing, facilitation, organization, project management, analytical and problem solving, mentoring and strong verbal communications and documentation writing abilities.
• Strong customer service skills and prior experience supporting internal customers.
• Good presentation skills and the ability to provide end-user training.
• Ability to make judgments, decisions, and suggestions for procedural improvements.
• Ability to handle fast-paced workflow and multi-task.
• Flexible to meet changing needs and multiple tasks.
• Excellent follow-through skills with strong attention to detail
• Strong ability to develop, understand and translate detailed requirements documentation from business client requirements.
• Adaptive and open to frequent changes in work environment and prioritization
• Able to manage multiple competing deadlines.
• Efficiently able to work independently and as part of a team.

• Required technical proficiencies/knowledge:
• Familiar with advanced IT concepts, IT policies, service-oriented architecture, and web services
• Good understanding of relational SQL and experience with SQL Server, DB2, or Oracle
• Enhanced knowledge of database structure and design
• Thorough understanding of the Software Development Life Cycle, change management, and SCRUM/Agile processes.
• Good knowledge of Word, Excel, Visio, and PowerPoint
• Familiarity with JSON and XML
• Enhanced knowledge of software quality assurance methodology and practice
• Understanding of systems and applications with the ability to learn managed healthcare systems, analyze data, and solve problems.
• Basic knowledge of software programming languages like Python, Java, .Net or JavaScript
• Salesforce knowledge is a MUST