The purpose of this job is to provide maintenance and repair service on customer owned instruments, as well as assist in maintaining store owned equipment. In addition, the Area Specialist will provide guidance and assistance to other Repair Techs within a specific geographical area.

RESPONSIBILITIES/DUTIES

Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Travel to stores within a specific geographical region to provide certification and skills training
Including New Hire training, Grand Opening training, etc.
Evaluate store performance and give recommendations on areas for improvement within the store
Reporting issues to Repair Support team at GC Headquarters
Field support calls/emails form Support Techs in assigned areas
Maintain store owned gear as requested
Complete warranty repair work as required
Additional duties as assigned.

Qualifications

High School Diploma or GED required
Valid state driver's license and automotive insurance
2 years of repair tech experience
1 year of professional customer service experience
Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)

Repair Tech Area Specialist - D46

About this role