Qualifications
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $114,00.00 to $142,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
"If you have any questions or concerns about this posting, please email taposting@wwt.com.
QualificationsWhy WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Engineering Support & Automation is a team in the IT Infrastructure and Operations organization that provides advanced tier II support and automation services to our customers, who are mainly other internal IT operational engineering teams (10+). The Team Lead is a first-level leadership role that combines people and product leadership with hands-on technical knowledge. The primary focus will be strategic leadership for the team, helping with technical work when necessary. The role will lead and manage the resources within the team and provide guidance around career growth and long-term strategy. This includes writing performance reviews, having regular team meetings, one on ones, and planning compensation. You will participate in all other leadership activities at WWT as well. In this position, there will be ample opportunity to guide resources on the team to fine- tune their technical and non-technical skills. WWT provides a core set of tools for leaders to help, but there must be a passion to help people grow. It is the leader's job to help the resources get exposure to other teams, technologies, and training. You will need to provide regular feedback to the resources to understand where they are today and what they need to work on for their desired career path. Planning skills are vital in this role.
Responsibilities:
As platform owner for Puppet and Ansible Automation Platform, this role is accountable for the long-term health, roadmap, and adoption of both platforms across all supported
I&O teams. This includes planning and executing upgrades, evaluating new features and integrations, and ensuring platform scalability as customer teams grow their automation footprint. This requires staying current on the Puppet and Ansible product roadmaps and maintaining strong vendor and customer relationships to translate platform capabilities into concrete value for the teams we support. Metrics play a critical role with the team. It is paramount that the team lead understands how to read, build, and shape reports that seek to understand how the team is performing and what new opportunities lie ahead for the team. This position will work closely with customers, striving to drive long-term solutions, and continue to reduce support for them. It is essential for the person in this position to have a mindset that not only embraces change but actively seeks out opportunities for improvement. The team is eager to learn and try new things. Many of the processes in use today have been through numerous
iterations to find the most efficient process or solution. This role should push the team to continuously innovate on processes and solutions. The ideal candidate has a solid technical background, emerging people leadership skills, and the ability to manage a product backlog while keeping a team productive, engaged, and aligned to delivery commitments.
Other Responsibilities:
• Drive strategy, goals, and plans for individual & team success and contribute to the organization’s overall strategy and technology direction.
• Gather and analyze metrics around products and processes to help guide the team in the short and long-term
• Build strong relationship with product customers to understand their needs and support them proactively vs reactively
• Manage on-call shift schedule, coverage, and readiness to maintain consistent support for our products during and after business hours
