Required Qualifications
Preferred Qualifications
Additional Information
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.
We offer the following benefits to all full-time employees:
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allI you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.
The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.
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QualificationsWhy WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a
collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work
for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
What will you be doing?
We are seeking a Level 2 Azure Support Engineer to join our Day 2 Operations team. This role focuses primarily on providing intermediate level technical support for Microsoft Azure infrastructure services, including incident resolution, service requests, and proactive environment monitoring. You will collaborate with Tier 1 engineers, senior Azure engineers, and vendor support teams to ensure efficient issue resolution and exceptional service delivery.
The ideal candidate has hands-on experience supporting core Azure workloads, strong troubleshooting ability, and the capability to handle moderately complex issues independently while escalating advanced cases when necessary. While the primary emphasis is Azure, familiarity with Microsoft 365 administration remains valuable for day-to-day operations.
Responsibilities
Azure Support (Primary Focus)
Service Requests & Operational Tasks
Workflow & Team Responsibilities
Customer Engagement
Process & ITIL Compliance
