Customer Service Advisor

Talentoma is seeking a Customer Service Advisor to support policyholders remotely from Washington, District of Columbia. The role involves answering policy and premium questions, reviewing policy records, explaining payment and renewal information, documenting interactions, routing complex inquiries, and following privacy procedures.

Responsibilities:

• Answer policy and premium questions through phone and digital channels, so policyholders receive helpful answers
• Review policy records before responding, so guidance reflects coverage, billing status, and renewal information
• Explain payment options and renewal dates clearly, so customers understand available choices about policies
• Record interactions and follow-up commitments in service systems, so requests remain visible to teammates
• Route complex coverage or claim-file questions to specialists, so customers receive accurate, timely guidance
• Follow verification and privacy procedures during conversations, so customer details remain protected throughout interaction

Requirements:

• Bring foundational education and eagerness to learn, so training builds confidence with service procedures
• Use empathetic verbal and written language, so policyholders understand policy details and payment information
• Navigate web-based systems and update interaction notes accurately, so teammates can continue requests smoothly
• Stay composed during urgent or frustrating questions, so conversations remain constructive and helpful customers
• Manage assigned follow-ups independently while remote, so customer commitments receive timely and dependable attention