Customer Success Manager (East)

Perspectum Ltd is hiring a Customer Success Manager to own the East Coast territory, responsible for the adoption and retention of their clinical imaging software across US health systems. The role involves building trusted relationships with healthcare professionals and guiding organizations to maximize value from Perspectum's products.

Responsibilities:

• Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships
• Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth
• Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
• Manage workflows, timelines, and expectations to deliver a seamless customer experience
• Travel domestically up to 20% to support customers and strengthen relationships

Requirements:

• Exceptional communication, relationship-building, and organizational skills
• A solid understanding of clinical workflows in healthcare settings
• At least 2-3 years' experience in a client-facing or clinical customer success management role, or a related field-based healthcare commercial role
• Willingness to travel across the eastern territory and based in an official East Coast state
• 5+ years' experience in a client-facing or clinical customer success management role, or a related field-based healthcare commercial role
• Preference based in New Jersey, Massachusetts, Florida, or New York
• Familiarity with medical coding and reimbursement; experience in medical imaging
• Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects