Administrator, Systems Operator, SA
POSITION PROFILE
The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner sold equipment at customer locations, generally within a specific geographic area. The Digital Automation Systems Operator will have the ability to operate Modular Control Systems, Partner Structure, Client systems, manage priorities and performance of automation systems in all daily activities. Demonstrates technical expertise and follows Partner agreed Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and system performance. The overall job function will be to maximize automation systems’ operational output, and efficiency and provide expert support.
JOB DUTIES AND RESPONSIBILITIES
•Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
•Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures.
•Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products.
•Provides Partner level direct communications and interaction with client vendor partners.
•Support client’s key performance indicators, achieve maximum system uptime and overall client satisfaction.
•Performs system software and updates per recommended client technical instruction
•Must possess technical skills to troubleshoot and operate client systems / Remediate issues to ensure high-level system performance
•Ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions.
•Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation system.
•Demonstrates required digital competencies associated with assigned products and level assignments.
•Completes technical training on client systems as assigned.
•Reviews all technical information pertaining to supported systems and products.
•A positive influence/champion within the team/organization.
•Proactively seeks ways for process and operational excellence.
•Required to perform other duties related to Partner Support as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
•Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.
•Serves as a role model and always exhibits professional appearance and behavior.
•Experience and proficiency in the following areas:
•Automated systems and software-based controls.
•Electrical and electronic principles.
•Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
•PLC (Programmable Logic Controller) programs.
•Industrial PC literacy.
Preferred Qualifications:
•Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electronics fields.
•Demonstrated ability to multi-task and prioritize many different projects and workloads.
•Ability to work independently.
•A degree of physical dexterity and must be able to stand for long periods of time.
•Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.
•Must be highly self-motivated, customer-centric, and focused to team success.
KNOWLEDGE, SKILLS AND ABILITIES
•Requires excellent working knowledge of electro-mechanical devices, automation systems, and technology applications.
•Requires expert knowledge of assigned client automation systems.
•Skilled methodical approach to resolving problems.
•Possesses strong interpersonal and verbal communication skills.
•Excellent customer service skills including the ability to follow up to ensure closure of issues.
•Skilled ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
•Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
•Variable shifts may also be required to meet Partners’ needs as encountered/defined, overtime may be required.
•Requires regular use of a laptop, software, and client test equipment.
•May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to support the client automation system.
•Overnight Travel may be required to attend, or in some cases provide, training for vendor-specific equipment and devices.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
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