Customer Communications Manager

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI.  You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.  ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Customer Communications Manager in Limerick, Ireland you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

The purpose of the Customer Communications Manager is:

The Customer Communications Manager develops and executes customer communications that help clients effectively use ACI Worldwide payment software, understand new product features, implement compliance requirements, and receive timely notifications related to security events.

A typical day at ACI for a Customer Communications Manager is:

• Develop customer communication plans tailored to specific customer segments.
• Write and edit customer-facing communications in partnership with product management, customer success, technical support, and other subject matter experts.
• Coordinate communication campaigns using approved internal platforms.
• Translate complex technical information into clear, concise customer communications.
• Monitor communication effectiveness and provide reporting to stakeholders.
• Educate internal teams on customer communication processes.
• Follow all ACI Worldwide policies, including the Code of Business Conduct and Ethics.

Knowledge, Skills and Experience needed to succeed in this role: 

• Bachelor's degree or equivalent experience.
• 5+ years of communications, marketing, or related experience.
• Experience in a B2B software or technology organization preferred.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to collaborate across multiple teams and manage competing priorities.
• Experience with Microsoft Office and customer communication or marketing platforms.

 Core Capabilities

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in Ireland. This position is temporary and does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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