Senior Site Reliability Engineer - Remote USA ONLY

Ardan Labs is hiring a Senior Site Reliability Engineer to own the reliability of an internal developer platform and support application teams building on it. The role focuses on Kubernetes operations, GitOps and Terraform infrastructure, incident response, observability, and cross-team troubleshooting in a HIPAA-regulated environment.

Responsibilities:

• Own the health and reliability of Kubernetes management and workload clusters across sandbox, development, QA, and production environments
• Diagnose and permanently resolve GitOps delivery and reconciliation failures
• Manage version and component adoption to ensure fixes and improvements are consistently deployed across clusters
• Develop and maintain Terraform and infrastructure pipelines across a multi-account AWS environment
• Work with cloud identity, resource policies, and key management to diagnose and resolve complex permission issues
• Partner directly with application teams to troubleshoot manifests, managed resource claims, secrets, certificates, ingress, and other platform issues
• Build documentation, guides, and guardrails that help application teams become increasingly self-sufficient
• Own and improve the telemetry path into the observability platform
• Partner with security, networking, vendors, and other technical teams when the platform is involved in an incident
• Participate in incident response and drive problems through to durable resolution
• Lead technical initiatives across teams that do not report to you

Requirements:

• •USA based ONLY (US Citizens or Full Time Residents - Green Card Holders)
• 8+ years of experience in infrastructure, platform engineering, or site reliability engineering
• At least 3 years of production Kubernetes experience supporting teams beyond your own
• Strong hands-on experience with production GitOps , including diagnosing conflicts between declared and live state
• Experience using Terraform across multiple cloud accounts or environments
• Deep understanding of cloud identity and resource policies , including troubleshooting permissions that appear correct but are still denied
• Demonstrated ability to lead technical work and influence teams without direct authority
• Strong troubleshooting, systems thinking, and communication skills
• Comfortable working directly with application and engineering teams rather than operating solely behind the scenes
• Red Hat OpenShift / ROSA experience
• Experience working in regulated environments
• Production experience with Istio or another service mesh
• Forward-deployed, field engineering, implementation, solutions, or customer-facing engineering experience
• Ownership of OpenTelemetry, Prometheus, or commercial APM platforms
• Go or another compiled language used for infrastructure/tooling
• Published technical writing, such as incident reports, design documents, or technical/customer-facing documentation