Lead Environment & Platform Operations Engineer

Infosys is a global leader in next-generation digital services and consulting. They are seeking a Lead Environment & Platform Operations Engineer to partner with business and technical teams to ensure environments are available, secure, and ready for stakeholder use while driving automation and operational efficiencies.

Responsibilities:

• Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready
• Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes
• Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution
• Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations. Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions)
• Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency
• Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability
• Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations

Requirements:

• Strong SQL skills (complex queries/joins; performance awareness) across Oracle/Cloudera/DataStax or similar platforms
• Hands-on Linux/UNIX operations and shell scripting for troubleshooting and maintenance/automation
• Experience with Kafka/Confluent and common integration/data movement patterns (topics, consumers, validation)
• Experience supporting multi-environment application operations (DEV/SIT/CAT/PROD) across on-prem and cloud
• Proficiency with ServiceNow (incidents/requests) and ability to manage vendor support escalations effectively
• Monitoring/log analysis experience with Splunk Enterprise; familiarity with AppDynamics/Neustar and cloud monitoring a plus
• Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms
• Ability to produce/maintain technical documentation (architecture diagrams, network specs, NCRB artifacts)
• Strong communication/facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure
• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education
• Candidates who have completed a Master's degree program are strongly preferred