Business Analyst - Billing

Quest Diagnostics is a leading provider of diagnostic information services. They are seeking a Business Analyst - Billing to support billing initiatives for Enterprise accounts, analyze data, and develop solutions to improve billing processes.

Responsibilities:

• Work cross regionally with BSS team and regional analysts to support billing initiatives for Enterprise accounts
• Manipulate, analyze, and interpret large amounts of data using Access, Excel, SQL
• Automate processes and reports
• Recognize inefficiencies in processes related to Enterprise accounts (operational or technical)
• Develop solutions to address billing issues
• Pull ad hoc reports from various billing systems
• Perform data validation to ensure accuracy and quality
• Data mining for advanced analysis of data presented in reports for management
• Recommend solutions to decrease bad debt and increase cash for receivables for laboratory tests
• Provide feedback to Senior Management regarding contractual issues impacting Revenue Services
• Collaborate with other business units and departments on analysis projects
• Responsible for helping meet company and regional expectations/SLA targets
• Analyze and interpret reports on metrics associated with goals and objectives
• Pursue continual improvement of quality and efficiencies in functional areas
• Responsible for developing strategies to promote employee engagement and improve employee satisfaction
• Prepare and present project status, various metrics, data/business analysis to Quest partners and Optum senior management
• Forecasting financial impacts for Quest partners related to Enterprise accounts
• Provide input to internal and external stakeholders to drive effective business plan and sales strategy development
• Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement
• Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements
• Review and assign projects/initiatives as well as participate in Kaizens and process improvement initiatives
• Provide mentoring to other Analysts

Requirements:

• 6+ years of related experience in revenue cycle management with some leadership experience in a healthcare environment
• 4+ years of business or data analysis experience
• Experience in creating business requirement documents, project plans, and presentations
• Adaptable and flexible with the ability to accept, create and manage change
• Proven ability to positively influence staff to drive results in achieving goals and objectives
• Previous experience implementing cross-functional initiatives
• 20% travel requirement as needed and flexible work schedule to support business needs
• Advanced Excel and Access skills with programming knowledge using SQL
• Must reside near a Quest Diagnostics Laboratory site or Norristown, PA
• Must be available to start workday by 8:00am EST
• Able to work Overtime as needed
• Experience in client/Enterprise account billing
• Experience with insurance health plans or HMOs
• Ability to work to a consistent high standard under pressure
• Ability to work in a fast-paced environment and adapt to ever changing priorities
• High degree of accuracy and attention to detail
• Demonstrate problem-solving and strong analytical skills
• Ability to multitask on multiple small to complex projects / tasks and meet deadlines
• Willingness to undertake additional responsibilities as required
• Self-motivated, able to work in a team, and demonstrates the ability to work independently
• Demonstrated ability to clearly communicate complex issues to all levels of management
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Bachelor's Degree in a STEM major or higher education
• Experience with high volume revenue cycle operations
• Knowledge of Quest systems like BFE, QBS systems, Order to cash business process is a plus
• Certifications in Project Management, Six Sigma principles