Technical Project Manager

Clevanoo LLC is seeking a Technical Project Manager to lead a small team in a project focused on refunds for a logistics corporation. The role involves defining customer journeys, developing portal requirements, and facilitating client workshops while ensuring high-quality client outcomes.

Responsibilities:

• Lead a small team of 1 – 3 people
• Define the end-to-end customer journey and business requirements across the solutions lifecycle
• Develop requirements for a customer portal supporting refund submission, status tracking, and payment disbursement
• Oversee portal design, build, testing, and deployment with third-party vendors
• Develop internal operating plans, training materials, FAQs, website content, and customer communications to support Sales and Customer Experience teams
• Contribute to workshop materials and facilitate working sessions with client stakeholders
• Provide clear, customer-facing communications across multiple channels and audiences
• Lead testing and validation of digital tools and customer portals developed by external vendors
• Serve as PMO for the workstream, tracking actions, coordinating follow-ups, and driving execution across stakeholders
• Consolidate materials and insights for daily client working sessions and executive readouts

Requirements:

• Strong client engagement skills
• Client interactions
• Workshops and deliverables experience
• Experience leading a small team of 1 – 3 people
• Experience in analytical projects centered around refunds for a logistics corporation
• Ability to define end-to-end customer journey and business requirements across the solutions lifecycle
• Experience developing requirements for a customer portal supporting refund submission, status tracking, and payment disbursement
• Experience partnering with third-party vendors for portal design, build, testing, and deployment
• Ability to develop internal operating plans, training materials, FAQs, website content, and customer communications
• Experience contributing to workshop materials and facilitating working sessions with client stakeholders
• Ability to provide clear, customer-facing communications across multiple channels and audiences
• Experience leading testing and validation of digital tools and customer portals developed by external vendors
• Experience serving as PMO for a workstream, tracking actions, coordinating follow-ups, and driving execution across stakeholders
• Ability to consolidate materials and insights for daily client working sessions and executive readouts
• Strong communication skills
• Strong presentation skills
• Strong organization skills
• Strong project management skills
• Ability to work across business, technology, and vendor teams
• Strong attention to detail
• Ownership and a consistent focus on high-quality client outcomes