Technical Customer Success Manager, AMER West

Akuity is a company focused on simplifying the software delivery process for DevOps and Platform Engineering teams. As a Technical Customer Success Manager, you will guide customers through their Argo journey, ensuring they realize maximum value from Akuity's platform while managing a portfolio of strategic accounts.

Responsibilities:

• Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal
• Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity's products and services
• Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations
• Drive implementation and onboarding with a focus on accelerating time to value
• Develop, prepare, and nurture customers for advocacy and long-term partnership
• Work with customers to define and achieve business and technical goals, KPIs, and success metrics
• Partner with sales to drive renewals, expansions, and up-sell opportunities
• Advocate customer needs across product, engineering, marketing, and support teams
• Manage accounts across different stages of the customer lifecycle

Requirements:

• 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role
• Prior experience working with clients of all sizes
• Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives
• Self-starter with the ability to work independently in a remote environment
• Naturally curious, eager to learn and adapt in a fast-paced environment
• Willingness to travel as needed
• 5+ years overall experience in customer-facing roles
• Technical background, ideally with hands-on knowledge of Kubernetes
• Familiarity with DevOps, GitOps, or Cloud Native technologies
• Experience driving adoption, retention, and customer advocacy
• Up-to-date on the latest trends in the DevOps ecosystem