Senior Manager, Business Analysis

Sound Physicians is a healthcare organization seeking a Senior Manager, Business Analysis to lead their business analysis discipline within the Portfolio Management team. This role is responsible for identifying opportunities, improving business processes, and enabling technology solutions to deliver measurable business value.

Responsibilities:

• Lead the business analysis function for the Portfolio Management team, establishing standards, methodologies, governance, templates, and best practices for requirements management, process documentation, solution design, and business analysis deliverables
• Partner with business and technology leaders to identify business needs, process gaps, and operational challenges through discovery sessions, stakeholder interviews, root-cause analysis, and business process assessments
• Lead cross-functional discovery workshops, process mapping sessions, and requirements discussions to build alignment, resolve competing priorities, and drive informed decision-making
• Drive process improvement and workflow redesign efforts for strategic initiatives, applying Lean, Six Sigma, or similar continuous improvement methodologies to deliver measurable business outcomes
• Lead business analysis efforts for complex, cross-functional initiatives by evaluating business processes, systems, data flows, and technology capabilities; defining current and future state processes; and partnering with technical teams to recommend solutions that best meet business needs
• Partner closely with architects, developers, product managers, data teams, and technology leaders to ensure business requirements are translated into scalable, technically feasible solutions aligned with enterprise standards
• Facilitate requirements and solution workshops, documenting business requirements, functional specifications, business rules, user stories, acceptance criteria, interface requirements, workflow documentation, and other business analysis artifacts to support successful solution delivery
• Lead requirements elicitation, analysis, prioritization, validation, and traceability throughout the project lifecycle, ensuring business objectives remain aligned with delivered solutions
• Analyze operational and business data to identify trends, quantify opportunities, validate business cases, support decision-making, and measure the effectiveness of implemented solutions
• Provide project leadership for initiatives tied to business analysis and process improvement work, including managing scope, timelines, risks, dependencies, and stakeholder communications for small- to medium-sized efforts
• Serve as a trusted advisor and primary liaison between senior executives, business stakeholders, and technical teams, communicating recommendations, tradeoffs, and implementation considerations clearly to audiences at all organizational levels
• Develop and maintain high-quality business analysis artifacts, including business cases, current and future state process maps, requirements documentation, user stories, testing strategies, and change management plans
• Partner with business stakeholders and delivery teams to define acceptance criteria, coordinate User Acceptance Testing (UAT), validate delivered solutions, and ensure business needs and expected outcomes are achieved
• Define success measures and partner with business leaders to evaluate solution outcomes, benefits realization, and continuous improvement opportunities following implementation
• Evaluate opportunities to leverage automation, artificial intelligence, analytics, and other emerging technologies to improve business processes and organizational effectiveness
• Lead organizational change management activities that support process and technology adoption, including stakeholder engagement, communication planning, impact assessments, and transition readiness
• Support portfolio intake, strategic planning, and project prioritization by assessing business value, solution complexity, organizational readiness, implementation risks, resource impacts, and cross-functional dependencies
• Monitor adherence to business analysis standards and quality expectations across strategic initiatives and continuously improve methodologies, templates, and practices
• Build, mentor, and ultimately lead a growing team of business analysts by establishing performance expectations, coaching team members, conducting quality reviews, and fostering continuous professional development
• Support annual budgeting, workforce planning, and resource forecasting for the business analysis function in partnership with Portfolio Management leadership

Requirements:

• Demonstrated experience leading business analysis efforts for large, cross-functional business and technology initiatives from discovery through implementation and operational adoption
• Proven expertise in business process analysis, process improvement, and workflow redesign using Lean, Six Sigma, or comparable continuous improvement methodologies
• Strong experience eliciting, documenting, and managing business and functional requirements, including process models, business rules, user stories, acceptance criteria, and solution documentation
• Experience partnering with technical teams to define business requirements and support the design and implementation of technology-enabled solutions, including a general understanding of systems integrations, data flows, and enterprise applications
• Strong analytical skills with the ability to interpret business and operational data, develop business cases, and make data-driven recommendations
• Strong understanding of project and portfolio management principles with experience partnering across the full solution delivery lifecycle
• Experience facilitating executive workshops, stakeholder interviews, and cross-functional solution discussions while effectively influencing decision-making at all organizational levels
• Experience mentoring, coaching, or leading business analysts, with demonstrated ability to establish standards, develop team capabilities, and build a high-performing business analysis function
• Exceptional written, verbal, facilitation, and stakeholder management skills with demonstrated success partnering with senior executives, business leaders, and technical teams
• Skilled in translating ambiguous business problems into clear, actionable business requirements and practical technology-enabled solutions
• Strong command of business analysis methodologies, process improvement techniques, and process mapping tools
• Strategic thinker with strong analytical, critical-thinking, and problem-solving abilities
• Able to move fluidly between hands-on analysis, strategic planning, and enterprise process improvement
• Strong understanding of enterprise applications, systems integration concepts, data flows, and modern technology delivery practices
• Effective people leader with emotional intelligence to mentor, coach, and develop a high-performing business analysis team
• Proficient in Microsoft Office Suite, including Visio or comparable process mapping tools; familiarity with SQL, relational databases, or business intelligence tools is a plus
• High emotional intelligence with the ability to build consensus, facilitate collaboration, and influence outcomes without formal authority
• Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or a related field; 10+ years of progressive experience in business analysis, process improvement, solution design, or consulting, preferably within healthcare or another complex, matrixed organization
• Strong understanding of healthcare operations, clinical, revenue cycle, payer, or corporate business processes preferred
• MBA or equivalent advanced degree preferred
• PMP, CBAP (Certified Business Analysis Professional), Lean Six Sigma Green Belt/Black Belt, PMI-PBA, or similar professional certification preferred