Technical Mitigation Handler

Reporting to the Mitigation Operational Team Leader, the Technical Mitigation Handler will proactively manage a caseload of technical mitigation claims, including personal injury (Non-Portal & MOJ), high risk/complex credit hire & property damage.

This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.


Role: Technical Mitigation Handler

Location: Liverpool Hybrid/Sevenoaks Hybrid /Remote working available

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

Salary: Between £35,271 and £41,556 plus potential bonus of £2000 per annum paid quarterly


What you will be doing:

• Proactively manage a portfolio of high risk/complex mitigation claims, including credit hire, personal injury & property damage.
• Validate all claims for indemnity and fraud.
• Proactive and correct assessment of liability, including communication of our decision.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company guidelines.
• Act as a referral point and assist with coaching and mentoring of less experienced handlers.
• Identify opportunities to improve our strategies and work with the wider team to implement and measure strategic changes.
• Working with panel solicitors on litigated cases that are being handled on a non-delegated basis.
• Any other Ad hoc task as the needs of the business dictate.


What we’re looking for:

• Level 3 Mitigation Handler or similar in other departments.
• Significant credit hire and/or personal injury claims experience and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & costs.
• Persuasive, strong and confident communicator, and ability to work as part of a team.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Commercial market awareness regarding credit hire and/or personal injury and all relevant case laws.


Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
· • We run through walls for our customers and each other
· • We challenge the status quo
· • We succeed when we help those around us succeed
· • We decide quickly when the smart thing to do is use our judgement
Benefits:
· • A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
· • 24/7 mental health support & free counselling available
· ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
· • Flexible benefits, including early access to salary via our internal platform
· • Hybrid working options to support work-life balance and individual needs
· • Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
· • Mindful Employer – championing mental health and wellbeing
· ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
· • Menopause Friendly accredited – supporting every stage of life
· •️ Armed Forces Covenant signatory – honouring those who serve
· •️ Armed Forces Defence employer recognition scheme - Supporting those who serve
· • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
· • Best Place to Work for Development – proud to be investing in people’s future
· •‍• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
• We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.