Customer Contact Team Operator – NSW Trustee and Guardian
About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
NSW Trustee and Guardian can be appointed by a court or tribunal to manage a person’s financial affairs if their decision-making ability is impaired due to disability, age, mental illness or injury.
The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including customer advocacy support, customer experience design, business development, marketing, brand, communications, and media services.
About the role
This role provides quality customer service through switchboard operations to customers, stakeholders, service providers and members of the public at their first point of contact with NSW Trustee and Guardian.
This role is required to demonstrate exemplary customer service that aligns to NSW Trustee and Guardian Customer Excellence Principles, at all times, for all enquiries.
This is an exciting opportunity that will see you:
For more information about the position, view the role description.
About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:
Sound like you? We would love to hear from you!
Essential requirements
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
Targeted Question: Give an example of how you’ve managed a high volume of enquiries in a call centre environment— what strategies did you use to stay organised? (Maximum. 500 words)
To be eligible for ongoing employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Tuesday 25 August 2026
For enquiries about the role, please contact Customer Contact Team Officer, Kevin Jiang on Kevin.Jiang@tag.nsw.gov.au
For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor on hina.maudarbocus@tag.nsw.gov.au.
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
Thank you for your interest in this role. We look forward to receiving your application.
