Healthcare Call Center Representative (Hybrid)

Position Overview

We are seeking a customer-focused and detail-oriented Healthcare Call Center Representative to join our team in a hybrid work environment. In this role, you will serve as the first point of contact for patients, members, providers, and healthcare partners, delivering exceptional customer service while supporting a variety of healthcare-related inquiries. The ideal candidate is empathetic, solutions-driven, and comfortable navigating multiple systems in a fast-paced environment while maintaining compliance with healthcare regulations and privacy standards.

Key Responsibilities

Customer Service & Communication

• Handle a high volume of inbound and outbound calls from patients, members, providers, and other healthcare stakeholders.
• Provide accurate information regarding healthcare services, benefits, eligibility, claims, authorizations, appointments, and billing inquiries.
• Resolve customer concerns promptly while maintaining a professional and compassionate approach.
• Escalate complex issues to appropriate departments and ensure timely follow-up and resolution.
• Document all customer interactions thoroughly and accurately within the company's CRM and healthcare systems.

Administrative Support

• Verify patient or member information and update records as needed.
• Schedule, reschedule, and confirm appointments according to organizational policies.
• Process requests for referrals, prior authorizations, and medical records when applicable.
• Assist with data entry and administrative tasks to support operational efficiency.

Compliance & Quality

• Maintain strict adherence to HIPAA guidelines and all healthcare privacy regulations.
• Follow company procedures and quality standards when handling sensitive information.
• Ensure call documentation meets regulatory and organizational requirements.
• Participate in quality assurance reviews and coaching sessions to continuously improve performance.

Collaboration

• Work closely with clinical teams, providers, claims specialists, and other departments to resolve customer inquiries.
• Participate in team meetings, trainings, and ongoing professional development activities.
• Support departmental goals related to customer satisfaction, service levels, and operational performance.

Required Qualifications

• High school diploma or GED required; associate's degree preferred.
• 1-3 years of customer service, call center, healthcare support, insurance, or patient services experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office applications and customer service software.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable working independently in a remote setting and collaboratively in an office environment.

Preferred Qualifications

• Experience in healthcare, health insurance, medical administration, or patient support services.
• Knowledge of medical terminology, healthcare benefits, claims processing, or healthcare operations.
• Experience working with electronic health records (EHR), CRM platforms, or healthcare management systems.
• Bilingual skills are a plus.

Hybrid Work Environment

• Hybrid schedule consisting of both remote and in-office workdays.
• Must maintain a dedicated, professional home workspace with reliable internet connectivity.
• Availability to work assigned shifts, including occasional evenings, weekends, or holidays based on business needs.
• Ability to attend required onsite meetings, training sessions, and team events.

Key Competencies

• Customer Focus
• Empathy and Compassion
• Active Listening
• Attention to Detail
• Adaptability
• Time Management
• Team Collaboration
• Problem Solving
• Confidentiality and Professionalism

Skills

Call center, Customer service, health insurance

Top Skills Details

Call center,Customer service,health insurance

Additional Skills & Qualifications

Call center experience is required. Healthcare experience is a plus!

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.