Physician Liaison

Experience:

• Patient Advocacy and Appointment Support.
• Attend medical appointments with patients to help communicate their needs and advocate for provider support.
• Coordinate and schedule medical appointments necessary to support patient care and benefit-related documentation.
• Communicate professionally and compassionately with patients throughout the documentation process.
• Help patients understand appointment expectations and any paperwork needed for their visit.
• Partner with patients, providers, and internal teams to address barriers that could delay care or required documentation.
• Provider Relationships and Business Development.
• Build and maintain strong relationships with physicians, advanced practice providers, clinic managers, and medical-office staff.
• Serve as the primary point of contact for assigned provider offices and accounts.
• Identify and cultivate new provider relationships that can support Giving Home Health Care patients.
• Educate provider offices on Giving Home Health Care’s services, patient population, and documentation processes.
• Present requests clearly, confidently, and persuasively while respecting each provider’s independent medical judgment.
• Conduct regular in-person visits, follow-ups, and relationship-building activities with assigned provider offices.
• Maintain a consistent pipeline of provider appointments and relationship-development opportunities.
  Represent Giving Home Health Care professionally within the local medical community.
• Medical Documentation and Follow-Up.
• Facilitate the review and completion of appropriate medical paperwork with providers and clinics.
• Coordinate documentation requests involving medical necessity, plan-of-care paperwork, medical equipment, claim-related letters, and other patient-supporting records.
• Ensure providers receive accurate, organized, and complete documentation before scheduled appointments.
• Follow up consistently with provider offices to obtain completed paperwork within required timelines.
• Monitor outstanding requests and prioritize items based on urgency, patient need, and applicable deadlines.
• Review returned paperwork for completeness before submitting it to the appropriate internal department.
• Maintain accurate notes, appointment details, provider contacts, and documentation statuses in company systems.
• Protect patient information and follow all HIPAA, privacy, and company compliance requirements.
• Internal Collaboration and Performance.
• Partner with clinical teams, technical writers, patient-care teams, operations staff, and leadership to move patient requests forward.
• Communicate delays, provider concerns, and potential barriers proactively.
  Manage multiple provider accounts, appointments, deadlines, and documentation requests simultaneously.
• Work effectively in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
• Meet established performance expectations related to appointments, provider relationships, completed documentation, turnaround time, and other assigned goals.
• Take ownership of assigned accounts and follow each request through completion.
• Participate in team meetings, training, and market-development initiatives.

Qualifications:

We are seeking someone who is compassionate, confident, persuasive, organized, and results oriented. The successful candidate must be able to advocate for patients while building credible and professional relationships with healthcare providers.

Strong interpersonal, relationship-building, and customer-service skills.

Warm, confident, and persuasive communication style.

Ability to communicate effectively with physicians, clinical staff, patients, and internal team members.

Sales-oriented mindset with the ability to build relationships, influence outcomes, and work toward measurable goals.

Self-motivated and comfortable working independently in the field.

Strong ownership, accountability, and follow-through.

Excellent written and verbal communication skills.

Strong organizational and time-management abilities.

Ability to manage a high volume of medical paperwork and competing priorities.

Excellent attention to detail and commitment to accuracy.

Proficiency with computers and the ability to learn new technology and record-management systems quickly.

Ability to maintain professionalism when navigating objections, delays, or difficult conversations. 

Willingness to collaborate and contribute to a team-oriented environment.

Requirements:

High school diploma or equivalent required; additional education in healthcare, business, marketing, or a related field is preferred.
This is a field-based position requiring consistent travel within approximately one to two hours of the Albuquerque office.
Employees must use their own reliable vehicle for work-related travel.
A valid driver’s license, current automobile insurance, and an acceptable driving record are required.
Mileage for approved work-related travel is reimbursed at $0.76 per mile.
Travel outside the immediate Albuquerque area may be required based on patient and provider needs.