We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.
WHAT YOU'LL DO
NASM is seeking a Director Business Process Architecture, reporting to the Chief Information Officer. This leadership role is the architect of NASM’s end-to-end commercial experience serving as the connective tissue between Marketing, Sales, eCommerce, Technology, and Operations. The Director Business Process Architecture designs how NASM acquires, converts, retains, and delights members across every digital touchpoint, then translates that vision into business process designs, technology architectures, and AI-powered capabilities that the organization and its Managed Service Provider (MSP) partners deliver against.
This is also a role for someone with a clear point of view on the future of digital commerce in an AI-first world. NASM is investing in agentic AI, AI-powered personalization, and AI-optimized discoverability (AEO, GEO, and the next generation of organic acquisition). The Director Business Process Architecture is the senior advisor shaping how NASM wins in that future. From how customers find us in a world of agentic search to how AI agents amplify the productivity of our internal Marketing, Sales, and Operations teams.
The role is hands-on at the level of architecture and design, executive at the level of advisory and influence. The right person blends the rigor of a process and solution architect with the instincts of an eCommerce leader who has built and shipped exceptional consumer experiences and the curiosity of a technologist who sees AI as the next platform shift.
WHERE YOU’LL WORK
This position will work a hybrid schedule from our Gilbert, AZ office location.
HOW YOU’LL SPEND YOUR TIME
WHAT YOU’LL NEED
HIRING RANGE
The current full-time, annualized base pay hiring range for this role is $178,000.00-$254,540.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
