Business Systems Analyst, Virtual Care

Orion Groups is seeking a Business Systems Analyst to support its Virtual Care Portfolio team. The role analyzes requirements, improves systems, manages ideas through the demand lifecycle, and supports scoping, reporting, and data-driven decision-making.

Responsibilities:

• Gather and document business requirements from stakeholders and domain owners
• Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners
• Complete initial discovery process required to expand existing standard virtual care programs
• Enter, update and/or manage idea records and promote qualified ideas through the demand lifecycle
• Monitor project tracking boards to ensure timely progression through project phases assisting with any challenges
• Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps in Smartsheet and Google Sheets
• Create and manage Smartsheet dashboards and reports using formulas and visual tools
• Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress
• Work independently to meet deliverables and escalate issues appropriately
• Supports Domain Owners as needed for gathering data, reporting, updating program and/or project documents, and driving initiatives in terms of structure and support that enables our Domain Owners with key initiatives and RFx processes

Requirements:

• 5+ years of experience in clinical systems analysis or a related focused role (e.g., data analyst, project coordinator with technical skills)
• Experience with Service Now and ability to extract and manage data from ServiceNow
• Strong verbal and written communication skills including executive level communication
• Proven ability to work independently and meet deadlines without close supervision
• Ability to identity resources, processes, and answers with limited information provided
• Ability to analyze information shared and extrapolate relevant pieces of information and apply to new work
• Proficiency in Google Suite, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites
• Clear understanding of healthcare applications, terminology, and concepts is required
• Bachelor's degree required
• Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus
• Virtual Care Experience a plus