CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL – ENGLISH/SPANISH)

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America. The Bilingual Customer Service Representative supports English- and Spanish-speaking members, providers, and health plans by scheduling rides, verifying eligibility, addressing inquiries, and resolving service issues.

Responsibilities:

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion
• Confirm member eligibility and review transportation benefits
• Respond to member inquiries regarding transportation services in both languages
• Identify and assess members’ additional needs and escalate when appropriate
• Intake and document member concerns and complaints in accordance with internal guidelines
• Collaborate with internal departments to resolve real-time service issues
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent
• Minimum of one (1) year of inbound call center experience in a high call-volume environment
• Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages
• Ability to type at least 35 words per minute accurately
• Strong verbal and written communication skills
• Demonstrated ability to remain calm and professional in high-stress situations
• Ability to work flexible shifts
• Must pass a criminal background check and sanctions screening
• Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines
• Knowledge of health insurance programs and benefits
• Experience serving geographically and culturally diverse populations