Product Manager (Messaging and Media)

Tithely is a fully remote technology company serving more than 50,000 churches with technology tools that support church operations and engagement. The Product Manager for Messaging and Media will own the vision, strategy, roadmap, and full product lifecycle for Messaging, Sites, and Media, partnering with engineering, design, sales, customer experience, and executive teams to deliver high-quality products. The role also involves defining product requirements, tracking KPIs, analyzing market trends, and demonstrating products to customers.

Responsibilities:

• Define the product vision, strategy, and roadmap for the Messaging, Sites, and Media Products, grounded in a deep understanding of customer needs and business goals
• Translate approved Bets into well-scoped Jira Epics with clearly defined problem statements, quantitative success metrics, guardrail metrics, and key flows for AI-assisted Story decomposition and clean engineering hand-off
• Own the Messaging Product Value Stream throughout the full product lifecycle by gathering and prioritizing product and customer requirements, driving product vision, and working closely with engineering
• Serve as an expert on the competitive Messaging landscape, monitoring market trends and identifying opportunities to close key capability gaps
• Ensure Sales and CX teams are well-equipped to present Messaging, Sites, and Media capabilities to current and prospective customers
• Perform product demos to customers (beta, MVP, and deep dives)
• Set goals and track quantitative KPIs for every Epic and Bet within your Product Value Streams, monitoring guardrail metrics to ensure changes do not cause harm elsewhere
• Communicate clearly across Product, Engineering, Design, and executive stakeholders to ensure Product Value Stream goals stay aligned with overall company Objectives

Requirements:

• 5+ years of experience in product management in a SaaS or software technology environment
• Proven track record overseeing all stages of the software product development lifecycle from discovery to delivery
• Demonstrated experience using data analytics tools and quantitative KPIs to measure product performance and make decisions
• Technical proficiency with product development and project tracking tools, specifically Jira and Figma
• Experience writing technical documentation, product requirements, user stories, and Jira Epics
• Manage Complexity by acquiring data from multiple and diverse sources, uncovering root causes of difficult problems, and making sense of complex and sometimes contradictory information to solve problems effectively
• Communicate Effectively by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Strategic Mindset by anticipating future trends and implications accurately and translating them into breakthrough strategies
• Collaborate through working with others across the organization to achieve shared objectives, representing your own interests while being fair to others and their areas
• Plans and Aligns by planning and prioritizing work to meet commitments aligned with organizational goals across the full product lifecycle
• Experience managing communication platforms or messaging tools involving Email, SMS, or Push Notifications
• Experience consolidating or unifying fragmented software systems or platforms into a single interface
• Hands-on experience using AI-assisted software tools for user story decomposition or requirements gathering
• Understanding and appreciation for church administration