Implementation Project Manager

Builder Prime is an AI-forward software company providing an all-in-one business management platform for home improvement contractors, including CRM, estimating, production management, payments, and reporting. The Implementation Project Manager leads customer implementations, configures the platform, delivers training, manages stakeholders and timelines, resolves technical challenges, and improves onboarding processes to accelerate time-to-value.

Responsibilities:

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value
• Manage implementations with multiple stakeholders and complex technical requirements
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
• Configure the platform with custom templates, workflows, and settings specific to each customer's needs
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process
• Track implementation milestones and manage customer expectations throughout the setup process
• Identify and solve technical challenges that arise during implementation
• Coordinate with Account Managers for a smooth handoff once implementation is complete
• Document customer workflows and configurations for future reference and support
• Continuously optimize implementation processes to improve efficiency and customer satisfaction
• Analyze implementation data to identify bottlenecks and recommend process improvements
• Participate in cross-functional projects aimed at improving customer onboarding experience

Requirements:

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology
• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows
• Proven track record of reducing implementation timelines and improving customer satisfaction scores
• Experience with implementations involving multiple stakeholders and complex integrations
• Strong analytical skills with ability to use data to drive process improvements
• Experience conducting engaging virtual training sessions
• Strong technical configuration skills with the ability to learn and master new software platforms quickly
• Excellent project management abilities with a track record of meeting implementation deadlines
• Exceptional communication skills, including the ability to adapt messaging to different learning styles
• Knowledge or experience in SaaS and the home improvement industry
• Strong understanding of business management CRM software and its application in improving business processes