Sr. Product Manager - Payments

Fullbay is an AI-first, cloud-based shop management software company serving commercial heavy-duty repair shops. The Senior Product Manager, Payments will own payments strategy, roadmap prioritization, product delivery, workflow improvements, and cross-functional execution while driving KPIs such as payment volume, activation, attach rate, monetization, and payment method adoption. The role also supports customer discovery, go-to-market activities, and partnerships with payment providers such as Stripe.

Responsibilities:

• Payments Strategy & Roadmap: Advise on roadmap and execute strategic priorities. Use market research, competitive analysis, and customer insights to identify growth opportunities across B2B payments, AR, and AP workflows, with a focus on payment volume growth and attach rate for new logos
• Roadmap Planning & Execution: Lead roadmap planning sessions and translate strategic priorities into a clear, sequenced execution plan tied to KPI targets. Build a deeply embedded fintech experience that reduces friction, increases monetization, and lays the foundation for expansion into adjacent products such as Virtual Bank Account (VBN), Spend Management, Embedded Payroll, and Remote Deposit Capture
• Product Definition & Delivery: Translate strategic priorities into clear product requirements, user stories, and acceptance criteria for engineering and design. Establish measurable outcomes mapped to owned KPIs — activation rate, attach rate, monetization, and take rates — and test completed work to confirm requirements and expected value have been delivered
• Workflow & Friction Reduction: Analyze customer and partner experiences to identify friction points and drive improvements through integrations and APIs, particularly across onboarding, payment method selection (credit card, Pay by Bank, Instant Payout), and Capital offer flows. Own outcomes for CC monetization, overall platform monetization, Pay by Bank / Link usage, Instant Payout adoption, and Capital loan acceptance and take rates
• Cross-Functional Collaboration: Collaborate across Product, Engineering, Sales, and Operations to deliver payments features that drive revenue and margin outcomes. Prioritize bugs and client requests that affect activation and retention, and work with external payment partners such as Stripe to shape integration roadmaps for current and future capabilities
• Go-to-Market & Commercialization: Support go-to-market efforts including packaging, pricing, messaging, and positioning, with particular focus on driving attach for new logos at or near deal close. Contribute to product training, integration usability, and field marketing deliverables, and support value proposition and ROI analysis to drive growth for customers and partners
• Discovery & Customer Insight: Conduct discovery and user research to deepen understanding of customer needs in the heavy-duty repair and B2B payments space. Use qualitative and quantitative research to inform prioritization across current and future product areas, and identify growth opportunities through workflow analysis, market segmentation, and customer persona development
• Performs other duties as assigned

Requirements:

• 5 to 7 years of product management experience with meaningful exposure to fintech, B2B payments, or accounts receivable/payable solutions
• Demonstrated track record of owning and moving payment or fintech KPIs — activation rates, monetization metrics, product adoption — not just shipping features
• Working knowledge of the payments ecosystem — payment processing, payment facilitation, and B2B transaction workflows
• Experience collaborating with engineering and design teams in an Agile environment
• Strong analytical skills, with the ability to use data to inform prioritization, set targets, and measure progress against owned KPIs
• Excellent communication and presentation skills, with comfort engaging senior stakeholders on metric performance and roadmap tradeoffs
• Self-starter with a collaborative approach and eagerness to grow into broader strategic ownership of the Fullbay Payments KPI portfolio
• Familiarity with Jira and Agile software development practices
• Comfort operating in fast-paced, evolving environments where KPI targets shift with business priorities
• Bachelor's degree in a related field or equivalent experience preferred
• Familiarity with spend management, embedded payroll, remote deposit capture, or other embedded fintech products as future product surface areas
• Hands-on experience with modern payments platforms, with Stripe preferred; experience with Adyen or similar enterprise-grade processors also valued