Salesforce Business Analyst

Komforce is seeking a Salesforce Business Analyst to join a client-facing delivery team in a hands-on role connecting business stakeholders with technical delivery. The role focuses on gathering and documenting requirements, translating business needs into Salesforce solutions, configuring the platform, and supporting stakeholder alignment, testing, training, and rollout activities.

Responsibilities:

• Lead requirements gathering sessions, workshops, and stakeholder interviews to understand business needs
• Document functional requirements, user stories, acceptance criteria, and process flows
• Analyze existing business processes and identify opportunities for improvement through Salesforce
• Maintain a clear backlog of requirements and keep stakeholders aligned on priorities
• Partner with architects and developers to translate requirements into Salesforce solutions
• Configure Salesforce where appropriate, including flows, validation rules, page layouts, reports, and dashboards
• Support solution design decisions with clear rationale grounded in business and platform considerations
• Participate in design reviews and help maintain delivery standards across the team
• Act as the main point of contact between business stakeholders and the delivery team
• Support UAT planning, test case creation, and defect triage
• Contribute to training materials, user guides, and rollout activities
• Document decisions, processes, and solution designs so knowledge stays with the team

Requirements:

• 3+ years of experience as a Business Analyst with a strong focus on Salesforce
• Hands-on experience with Salesforce Sales Cloud and Service Cloud
• Strong requirements gathering, process mapping, and documentation skills
• Comfortable with Salesforce declarative configuration (flows, validation rules, reports, dashboards, page layouts)
• Must be based in the US or Canada
• Strong written and verbal communication skills
• Requirements gathering techniques, user story writing, and acceptance criteria definition
• Process mapping using BPMN, flowcharts, or similar notation
• Sales Cloud and/or Service Cloud functional knowledge (lead/opportunity/case lifecycle, automation, reporting)
• Familiarity with Salesforce data model, security model, and sharing
• Experience supporting UAT cycles and managing defect resolution
• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Experience working within consulting or client-facing delivery environments
• Exposure to Agile delivery and tools like Jira or Azure DevOps
• Experience on projects involving integrations, data migration, or Marketing Cloud / CPQ