IT Support Analyst

Description

Responsibilities:

Deliver technical support for end users by diagnosing and resolving desktop, laptop, software, and peripheral issues in a timely manner.

Provide break/fix services for hardware and software problems, ensuring minimal disruption to business operations.

Prepare, configure, deploy, and replace end-user machines while supporting workstation setup and rollout activities.

Reimage devices and apply required updates to maintain system performance, security, and standardization.

Use remote support tools such as Bomgar to troubleshoot user issues and provide assistance without requiring an on-site visit.

Manage and document incidents and service requests through ServiceNow, maintaining accurate ticket details and follow-up actions.

Support device administration and endpoint configuration activities, including work performed through Microsoft Intune when needed.

Assist with user environment support across technologies such as Active Directory, Citrix, Dell hardware, Microsoft platforms, and Mac computers.

Requirements

At least 2 years of experience in end-user support, desktop support, or a closely related IT support role.

Practical background in troubleshooting computer hardware, software applications, and break/fix issues for end users.

Experience with machine imaging, deployment, configuration, and workstation rollout processes.

Familiarity with remote support tools

Working knowledge of ticket management systems such as ServiceNow for incident tracking and resolution.

Exposure to Microsoft technologies, Active Directory, configuration management, and deskside support environments.

Experience supporting enterprise hardware platforms, including Dell systems, with additional familiarity with Mac devices preferred.

Knowledge of Intune, Citrix technologies, and endpoint support practices is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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