Sr Software Engineer, Audio Intelligence Job Details | NRG

NRG is an energy and home services company creating connected solutions for homes and businesses. The company is seeking a Senior Audio Intelligence Engineer to build real-time conversational and audio AI experiences for smart-home products, including speech, audio understanding, multimodal interaction, and agentic systems. The role also involves evaluating, deploying, monitoring, and optimizing production AI services at scale.

Responsibilities:

• Design and build conversational and audio AI experiences using STT, TTS, LLMs, audio understanding, and multimodal context
• Optimize latency, reliability, privacy, grounding, and user experience for real-time interactions
• Build evaluation frameworks for conversational quality, task completion, audio understanding, customer satisfaction, and safety
• Integrate audio intelligence with agentic tool use, memory, personalization, and smart-home context
• Evaluate and benchmark emerging speech, audio, and multimodal AI technologies
• Deploy and monitor production audio and conversational AI services at scale