Engineering Manager - Developer Experience

Fetch is a rewards and outcomes-based advertising platform that connects consumers and brands through everyday activities. The Engineering Manager, Developer Experience will lead the team responsible for developer productivity, internal engineering platforms, tooling, and golden paths. The role focuses on improving software delivery, engineering satisfaction, reliability, and operational excellence through strategy, cross-functional partnership, and team leadership.

Responsibilities:

• Lead, coach, and grow a team focused on developer experience, developer productivity, and internal engineering platforms
• Define and execute a developer experience strategy that improves how Fetch engineers build, test, deploy, and operate software
• Partner with engineering teams to deeply understand pain points across the software development lifecycle, including local setup, CI/CD, testing, release management, observability, incident response, and production operations
• Create and evolve “golden paths” that help teams move faster while improving quality, consistency, security, and reliability
• Own and improve core developer productivity systems such as build pipelines, automated testing infrastructure, service scaffolding, shared tooling, documentation, and internal platforms
• Drive adoption of modern engineering workflows, including AI-assisted development, automation, code review improvements, intelligent tooling, and self-service capabilities
• Use quantitative and qualitative data to identify bottlenecks, prioritize investments, and measure impact across engineering productivity, developer satisfaction, cycle time, deployment frequency, change failure rate, and operational burden
• Build strong partnerships with platform, infrastructure, security, SRE, product engineering, architecture, and data teams to align developer experience investments with company priorities
• Establish a team culture centered on customer empathy, operational excellence, pragmatic execution, high-quality technical decisions, and continuous improvement
• Represent developer experience priorities in engineering planning, roadmap discussions, and cross-functional decision-making

Requirements:

• Experience managing and growing high-performing engineering teams, ideally in platform engineering, developer experience, developer productivity, infrastructure, SRE, build systems, tooling, or related domains
• A strong technical background with experience building or operating scalable software systems, internal platforms, CI/CD systems, developer tooling, cloud infrastructure, or service-oriented architectures
• A product-minded approach to internal tools, with the ability to understand engineers as customers, prioritize high-impact problems, and deliver solutions that are easy to adopt
• Experience improving software delivery workflows, including build/test/release pipelines, service templates, local development environments, observability, incident response, or operational tooling
• Ability to balance long-term platform strategy with near-term execution and measurable business impact
• Strong communication and stakeholder management skills, with the ability to align multiple engineering teams around shared standards, practices, and tooling
• A data-informed approach to engineering productivity, including familiarity with developer experience metrics, delivery metrics, reliability metrics, and qualitative feedback loops
• Curiosity and practical judgment around AI-assisted developer workflows, automation, and emerging tools that can meaningfully improve engineering effectiveness
• A leadership style grounded in clarity, trust, accountability, coaching, and continuous improvement
• Experience leading teams that own internal developer platforms, paved roads, or golden-path architectures
• Experience with Kubernetes, cloud platforms, CI/CD systems, observability platforms, infrastructure-as-code, service catalogs, or developer portals
• Experience introducing AI-powered tools or agentic workflows into engineering organizations
• Familiarity with DORA metrics, SPACE framework, developer satisfaction surveys, or other approaches to measuring engineering productivity
• Experience working in a fast-growing product engineering organization with mobile, backend, data, and platform teams