Inside Sales Account Executive - Middle TN

WM is North America's leading provider of comprehensive environmental solutions, and they are seeking an Inside Sales Account Executive for the Middle TN region. This role involves managing customer accounts, developing retention strategies, and driving revenue growth through proactive outreach and consultative selling.

Responsibilities:

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
• Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
• Prepare reports as needed and/or handle general administrative duties as appropriate

Requirements:

• High School Diploma or GED (accredited)
• 1 year WM experience or 5 years of business-to-business account management at a proficient level
• Proficient with a CRM tool such as Salesforce.com