Staff Product Manager - Products & Services

OpenLoop is a telehealth company focused on streamlining care delivery across various specialties. As a Staff Product Manager, you will lead product strategy for Patient CRM and Patient 360, focusing on AI-driven features to enhance patient engagement and support workflows.

Responsibilities:

• Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
• Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
• Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
• Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
• Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

Requirements:

• 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
• Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar
• Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
• Strong experience building, communicating, and managing product roadmaps across cross-functional teams
• Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment
• Experience in healthcare, health tech, digital pharmacy, or other regulated industries
• Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows
• Understanding of healthcare data standards, patient identity, or multi-tenant data architecture
• Experience with patient retention, care-gap closure, or support workflow automation