Enterprise Customer Success Manager

SentiLink protects institutions and consumers by stopping fraud attempts and verifying identities every day. The company is seeking an Enterprise Customer Success Manager to own enterprise customer relationships, onboard new clients, set business objectives, and provide ongoing consultative support, product guidance, and renewals management across bank, credit union, and fintech customers.

Responsibilities:

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Experience with Salesforce and Apollo, a plus
• Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Requirements:

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Experience with Salesforce and Apollo, a plus
• Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States