Associate Principal Consultant -- Business Analyst (Salesforce Workflow )

Nagarro is a digital product engineering company that builds products, services, and experiences across digital mediums, with experts operating globally. The Associate Principal Consultant will lead end-to-end Salesforce projects, manage stakeholders and delivery teams, oversee governance and reporting, and support adoption and post-go-live operations. The role also focuses on Salesforce workflow, contract amendments, and SaaS revenue metric reporting.

Responsibilities:

• Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure
• Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables
• Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution
• Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology
• Manage change requests, ensuring impact analysis and approvals are properly handled
• Ensure compliance with Salesforce best practices, governance, and security standards
• Provide regular status updates and executive-level reporting on project progress, risks, and dependencies
• Drive user adoption by supporting training, change management, and stakeholder communications
• Act as the escalation point for project-related issues and work to resolve them quickly
• Support post-go-live hyper care, triage production defects, and manage enhancement requests within a structured release • management cycle
• Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, • cancellations, and co-terming logic
• Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR,)
• Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting

Requirements:

• Bachelor's degree in computer science, Business, Information Systems, or related field
• 10+ years of project management experience, with at least 5 years managing Salesforce projects
• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.)
• Experience with Agile and Waterfall methodologies
• Excellent stakeholder management, communication, and presentation skills
• Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment
• MBA preferred
• Scrum Master or PMP certification is a plus
• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred)
• Experience with tools such as JIRA, Asana, or MS Project for project tracking
• Familiarity with Salesforce integration tools (Net suite)
• Exposure to release management and DevOps tools (Copado)
• Ability to manage vendor relationships and contracts