Business Systems Analyst / Scrum Master :: Washington, DC (Remote)

ARK Solutions, Inc. is a technology solutions company seeking a Business Systems Analyst / Scrum Master to support technology delivery. The role leads stakeholder sessions, translates business needs into Agile artifacts, manages the backlog, facilitates Scrum ceremonies, coordinates cross-functional delivery, and supports releases, incident response, and process improvement.

Responsibilities:

• Lead stakeholder sessions to define objectives, scope, and requirements; translate needs into user stories with clear acceptance criteria
• Manage backlog health: prioritize work, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams
• Facilitate Agile ceremonies as Scrum Master, improve team throughput, remove blockers, and coach on Agile best practices
• Plan and direct day-to-day work execution in partnership with technical leads; ensure developers have sufficient "ready" work
• Represent the delivery team in cross-functional planning and communicate status, decisions, and tradeoffs
• Coordinate inputs for ROM estimates and document assumptions, constraints, risks, and dependencies
• Partner with engineering, architecture, security, and operations to ensure solutions are feasible and aligned with expectations
• Support release and deployment activities and provide post-release defect triage support
• Coordinate during critical incidents, track actions, and ensure corrective actions are prioritized
• Identify opportunities to simplify processes, reduce delivery risk, and improve quality and performance
• Promote AI/ML and automation opportunities to enhance analysis and delivery workflow efficiency

Requirements:

• 5 years of experience in a similar role supporting technology delivery
• Strong ability to translate complex needs into high-quality Agile artifacts
• Proven Scrum Master capability: facilitation, conflict resolution, and continuous improvement
• Strong systems-thinking and 'end-to-end' mindset
• Technical fluency with modern delivery practices and concepts
• Practical understanding of AI/ML and its application in IT project management
• Experience with Agile lifecycle/work management tools and ticketing/ITSM tools
• Strong communication skills: able to write clearly and lead cross-functional discussions
• Strong analytical and organizational skills
• Proficiency with common productivity tools for executive-ready communication and planning
• Scrum certification and/or scaled Agile experience
• Experience supporting production releases and incident response in high-availability environments
• Experience incorporating security, privacy, and performance requirements into delivery artifacts