Specialist Solution Engineer

Salesforce is an AI CRM company focused on helping organizations drive customer success through trusted technology and innovation. The Specialist Solution Engineer will support pre-sales activities for Salesforce’s Sales Performance Management portfolio by partnering with Account Executives, delivering executive product demonstrations, developing customer solutions, and enabling internal teams. The role also involves providing product feedback, building technical credibility with enterprise clients, and supporting sales growth.

Responsibilities:

• Partner with Account Executives to understand our Customer’s unique business goals and challenges throughout the sales cycle
• Present Executive level product demonstrations to key business Stakeholders highlighting the Value of SPM
• Be a SME, both internally and externally, through establishing technical credibility and professional rapport with client account stakeholders through product demonstrations and technical discovery calls
• Be an innovator who can create new solutions using out-of-the-box thinking to enable client's business initiatives to be realized
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.) to both our Customers and our internal peers
• Actively enable the broader Solution Engineering team and cross-functional distribution to team to more effectively position the value of the SPM solution within the Salesforce portfolio
• Become an expert in all SPM applications while maintaining a very high proficiency in the Salesforce platform
• Routinely engage with sales and product development teams to provide product and client feedback and identify opportunities to further improve our products, sales/implementation processes, and overall customer experience
• Partner with Account Executives to identify and utilize Salesforce internal resources (Account Executives, Solutions Engineers, etc.) to build SPM brand awareness, assist in sales cycles, and close enterprise business deals

Requirements:

• Bachelor's Degree or equivalent experience in a related industry
• Prior experience using Salesforce as a power user or admin
• Salesforce Certifications a plus - current Administrator, Architect
• Previous experience working with enterprise-level clients in a Pre-Sales or Solution Engineering capacity
• Excellent speaking and presentations skills and experience both in-person and over-the-web
• Superb writing skills and experience with both internal and external communications
• Strong time management skills, allowing for multiple projects and sales cycles to run in parallel
• Creative mindset and the ability to think 'outside of the box' with a desire to develop solutions for enterprise-level customers
• Business acumen with experience transforming business process to attain business goals of our customers