Direct Mail Production Manager

RWT Production is a direct mail production company serving nonprofit fundraising organizations and their partners. The Direct Mail Production Manager will take ownership of complex fundraising mail campaigns, managing production from planning and budgeting through printing, personalization, mailing, delivery, tracking, and invoicing while serving as a trusted client-facing partner.

Responsibilities:

• Manage all aspects of direct mail package production for assigned clients from initial planning and specifications through final mail delivery
• Serve as a primary production contact and trusted partner for clients, providing responsive, personalized service and informed recommendations throughout every project
• Develop and manage detailed production schedules based on campaign requirements, budgets and drop dates
• Specify, manage, and evaluate bids, and negotiate pricing, schedules and production details with recommended suppliers based on cost, capabilities, timing, quality, and the specific needs of each project
• Develop and communicate clear production, data processing, personalization, imaging, lettershop, mailing and postal processing instructions

Requirements:

• Minimum of 10 years of direct mail production management experience is required
• Experience working independently
• Strong knowledge of printing, personalization, data processing, imaging, lettershop operations, fulfillment, and postal logistics
• Demonstrate ability to manage multiple complex projects, schedules, and deadlines simultaneously
• Strong client service, relationship management, and communication skills
• Exceptionally organized and detail oriented
• An independent thinker who can make informed decisions with minimal supervision
• A proactive problem solver who anticipates issues and brings solutions to the table
• Comfortable managing multiple complex projects and competing deadlines
• A strong negotiator with an eye for cost savings, efficiencies, and value
• A clear, responsive, and professional communicator
• Committed to providing exceptional personalized client service