Customer Success & Solutions Manager

SGS is a global leader in inspection, verification, testing, and certification services, operating across numerous industries worldwide. The Customer Success & Solutions Manager owns the customer journey from late-stage sales through onboarding, adoption, and growth, while demonstrating products, guiding implementations, managing relationships, and relaying feedback to internal teams.

Responsibilities:

• Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions
• Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement
• Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements
• Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products
• Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements

Requirements:

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role
• Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity
• Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences
• Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams
• Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities