Tools Development Engineer

Lenovo is a global technology company that develops devices, infrastructure, software, solutions, and services. The company is seeking an experienced Tools Development Engineer to define and document serviceability tools architecture for next-generation AI system platforms. The role focuses on developing serviceability requirements, technical specifications, diagnostics, and documentation for complex server systems in collaboration with cross-functional engineering and technical publications teams.

Responsibilities:

• Independently manage assigned work, identify dependencies, and drive deliverables to completion with limited supervision
• Participate in design reviews, requirements reviews, readiness assessments, and cross-functional technical discussions
• Maintain traceability between service use cases, product requirements, design decisions, diagnostic capabilities, and published service information
• Evaluate the existing serviceability documentation portfolio and identify content that should be created, revised, consolidated, archived, or retired
• Support ISG Information Development and technical publications teams by providing engineering content, technical reviews, and subject-matter expertise
• Identify ambiguities, conflicting requirements, and missing technical information, and drive the appropriate stakeholders toward resolution
• Define requirements for hardware fault isolation, diagnostics, telemetry, event reporting, component replacement, service access, and repair verification
• Advocate for serviceability throughout the product-development lifecycle, from early architecture through product launch and sustaining support
• Review product designs and architecture proposals to identify serviceability gaps, risks, and opportunities for improvement
• Translate service and problem-determination needs into clear, testable product requirements
• Work with platform development teams to understand server architecture, hardware components, diagnostic capabilities, failure modes, and field-service procedures
• Partner with Service Architects, platform design leads, hardware developers, firmware developers, and system architects to define product serviceability needs
• Develop detailed serviceability requirements, technical specifications, action plans, design guidance, and supporting engineering documentation for non-x86 server platforms

Requirements:

• • Comfortable working through ambiguity and incomplete information
• • Curious and willing to investigate how complex systems operate and fail
• • Detail-oriented without losing sight of the broader service experience
• • Able to influence technical decisions without direct organizational authority
• • Collaborative, accountable, and effective across engineering disciplines
• • Proactive self-starter who identifies problems and drives practical solutions
• • Passionate about making complex server systems easier to diagnose, maintain, and repair
• Ability to balance engineering depth, documentation quality, project schedules, and business priorities
• Familiarity with structured authoring, content lifecycle management, or documentation governance
• Experience working with geographically distributed engineering and technical publications teams
• Familiarity with requirements management, issue-tracking, and documentation tools such as DOORS, Jira, Confluence, Git, or similar platforms
• Experience participating in architecture reviews, design reviews, product-readiness reviews, or failure-analysis activities
• Understanding of Design for Serviceability, Design for Supportability, or Design for Reliability principles
• Experience with server problem-determination workflows, diagnostic tools, fault-isolation procedures, or field-replaceable unit identification
• Familiarity with BMCs, Redfish, system event logs, telemetry, firmware diagnostics, hardware health monitoring, or out-of-band management
• Experience developing serviceability requirements for enterprise servers, rack-scale systems, or data-center infrastructure
• Experience with ARM-based, GPU-accelerated, AI, high-performance computing, or other non-x86 server platforms
• Demonstrated ability to work independently, take initiative, and drive cross-functional issues to resolution
• Ability to operate effectively when requirements, ownership, or technical details are initially ambiguous
• Strong written communication, technical-writing, and document-organization skills
• Ability to understand complex technical designs and communicate them clearly to both engineering and information-development audiences
• Working knowledge of server hardware architecture and major subsystems such as processors, memory, storage, power, cooling, management controllers, firmware, and internal interconnects
• Demonstrated ability to define product requirements for hardware serviceability, diagnostics, support, or repair
• At least three years of experience developing technical requirements, engineering specifications, architecture documentation, or similar technical content
• Bachelor's or master's degree in Computer Engineering, Electrical Engineering, Computer Science, or a closely related technical field