Pega AI CDH - Software Engineer Consultant

First Citizens Bank is seeking a hands-on Pega AI and Customer Decision Hub (CDH) Architect to lead technical implementation activities. The role focuses on designing, configuring, developing, integrating, troubleshooting, and implementing Pega AI, customer decisioning, AI-powered workflows, and engagement solutions.

Responsibilities:

• Design, configure, and implement Pega AI capabilities
• Implement Pega Knowledge Buddy solutions
• Implement Pega Voice AI capabilities
• Design and implement AI-powered workflows and AI orchestration
• Configure and integrate LLMs and external AI services with Pega
• Implement Pega AI components and AI-powered business solutions
• Configure and optimize Next-Best-Action strategies
• Build customer decisioning strategies and engagement policies
• Configure adaptive models and predictive models
• Implement real-time decisioning capabilities
• Configure customer profiles, propositions, and eligibility rules
• Develop customer journeys and engagement strategies
• Integrate Pega with enterprise APIs, data platforms, and AI services
• Troubleshoot and optimize AI and decisioning solutions
• Support AI governance, model governance, and responsible AI requirements
• Follow Pega guardrails and implementation best practices

Requirements:

• Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
• High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
• Area of Experience: Pega CDH
• • 5+ years of hands-on Pega CDH experience
• • 3+ years of hands-on Pega AI experience
• • Experience implementing Pega Knowledge Buddy
• • Experience implementing Pega Voice AI
• • Experience with Pega AI capabilities and AI-powered workflows
• • Experience integrating LLMs and AI services
• • Strong experience with Next-Best-Action Designer
• • Strong experience with Strategy Designer
• • Strong experience with adaptive and predictive models
• • Strong experience with customer decisioning
• • Strong experience with REST APIs**.**
• • Strong experience with JSON, XML, and SQL
• • Experience with real-time and event-driven integrations
• • Pega Certified Decisioning Consultant (PCDC)
• • Pega Lead Decisioning Architect certification
• • Banking or financial services experience
• • Experience with AI governance and model governance
• • Experience with enterprise AI implementations
• • Experience with customer engagement and personalization