Customer Program Management Consultant

Celestica is a technology leader providing design, engineering, manufacturing, supply chain, and platform solutions for critical technology infrastructure and high-growth markets. The Customer Program Management Consultant supports complex JDM contract programs by leading cross-functional execution, overseeing program governance and contract lifecycles, managing reporting and compliance, and maintaining customer satisfaction.

Responsibilities:

• Manage programs to achieve planned revenue & profits for large & complex customer accounts
• Supports account planning, strategy development & sales. Works with sales, business development, finance &; customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc
• Cross-Functional Leadership: Lead cross-functional meetings with teams responsible for the day-to-day operations of customer accounts to ensure timely product deliveries and project milestones
• Operational Oversight: Manage complex projects, including MRP volumes, new product development support, and manufacturing readiness reviews
• Governance Frameworks: Establish integrated project plans and host regular program tracking meetings to ensure ongoing communication and status transparency with both internal teams and customers
• Data-Driven Reporting: Leverage database management and analytical skills to prepare performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews
• Contract Governance: Participate in contract negotiations and help develop long-term agreements regarding processes, charges, and service delivery
• SOW Proposal Strategy: Support account planning and strategy development, working cross-functionally to author proposals and Statements of Work (SOWs) that align with customer needs
• Compliance & Audit Readiness: Ensure all programs meet regulatory and internal compliance standards, coordinating remediation plans, approvals, and evidence collection as required
• Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs
• Develops plans to meet commitments & schedules for internal alignment on contract negotiations to meet customer deadlines. Develops action plans to correct out-of-plan conditions
• Participates heavily in the pricing/bid preparation process & contract development & mgt. Works with cost engineering, finance & SCM staff to coordinate efforts to analyze costs & price variances when necessary
• Communicates frequently with customers to help ensure satisfaction with the company & the products
• Solicits performance feedback & communicates information to internal teams and departments

Requirements:

• Ten plus years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• In-depth knowledge and has advanced expertise of the manufacturing process, schedules and scheduling requirements, and SCM
• In-depth knowledge of infrastructure planning, including pricing, contracts, and contract negotiations
• Excellent presentation, database management and computer skills
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
• Ability to effectively communicate with a wide variety of internal and external customers
• Ability to effectively and independently lead and motivate a diverse group of employees to achieve high production within tight time deadlines
• Professional Certification: Project Management Professional (PMP) certification is highly preferred to support the program management governance requirements of the role