Business Analyst (Digital Platforms)

Salmon Group Ltd is building a centralized internal platform to support operational products across customer service, collections, back-office, and other company functions. The Business Analyst will own the operations platform backlog and roadmap, lead cross-functional initiatives, analyze complex banking systems and integrations, define requirements and metrics, and coordinate stakeholders through delivery and continuous improvement.

Responsibilities:

• Own the operations platform backlog and roadmap end-to-end, translating operational needs from CS, Collections, and back-office into a prioritized, coherent development plan
• Lead large, cross-functional platform initiatives from discovery through delivery and post-launch iteration, driving them independently and holding teams to the outcome
• Conduct in-depth business and systems analysis with an emphasis on IT integration within the banking sector — mapping how CRM, ticketing, workflow/automation, and back-office systems connect, and streamlining complex processes across them
• Make and defend architecture-level trade-offs, balancing development cost, technical debt, and business impact, and steer engineering toward solutions that scale
• Produce impeccable documentation — BRDs, FSDs, specs, user stories, test cases, and use cases — that engineering can build from without rework
• Define platform metrics, analyze operational and adoption data, and turn findings into a defensible case for what to build next
• Embrace a systems-thinking approach: own testing strategy for platform changes, run UAT, and collaborate closely with development teams to drive innovation and excellence
• Investigate platform incidents and escalations, trace root causes, and convert them into lasting system fixes rather than one-off patches
• Manage changes end-to-end: document requirements, align product and engineering, and accept deliverables
• Act as the connective tissue across operations, product, and engineering; align competing priorities with senior stakeholders and mentor junior analysts on requirements craft and process design

Requirements:

• 5+ years as a business/systems analyst in fintech, banking, or a digital company, with a track record on internal platforms or operational systems (not just customer-facing flows)
• Proven ownership of large, cross-functional initiatives end-to-end — from discovery and requirements through delivery and post-launch iteration — with minimal supervision
• Deep experience modeling and re-engineering complex business processes (BPMN, user flows, use cases), including processes spanning multiple teams and systems
• Strong systems and integration understanding: how CRM, ticketing, workflow/automation, and back-office tools connect via APIs and data flows; ability to reason about trade-offs at the architecture level
• Exceptional decision-making skills, with a focus on empathetic solutions that balance development costs, technical debt, and business objectives
• Solid data skills: confident SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar); able to define metrics and validate hypotheses independently
• Strong requirements craft: BRDs, FSDs, specs, user stories, acceptance criteria, and test cases that engineering can build from without rework
• Excellent stakeholder management up to senior/leadership level; able to align competing priorities across operations, product, and engineering, and to own a platform backlog and roadmap
• English B2+
• Experience in a regulated environment (banking, microfinance)
• Understanding of the credit lifecycle (origination, servicing, delinquency, restructuring)
• Jira / Confluence
• Exposure to workflow/automation or low-code platforms
• Mentoring of junior analysts