Senior Manager, Market Access & Patient Support Services- Tech Lead

Jazz Pharmaceuticals is a global biopharma company dedicated to developing life-changing medicines. The Tech Lead for Market Access & Patient Support Services provides hands-on technical leadership and solution design expertise, collaborating with cross-functional teams to deliver innovative patient services platforms.

Responsibilities:

• Partner closely with the Market Access & Patient Support Services Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs
• Collaborate with the Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks
• Convert complex business requirements into clear technical specifications and executable technical work tasks
• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Deep hands-on experience with Salesforce declarative customization:
• Custom Objects, Validation Rules, OWD Settings, Profiles, Roles, Approval Processes, Permission Sets, Flows, Process Builders, etc
• Proficiency with:
• Salesforce Shield
• Service Cloud and Experience Cloud
• Apex classes, triggers, trigger frameworks, batch processing, and email services
• Lightning Web Components (LWC) or Aura
• Declarative tools (Flow Builder, Process Builder)
• External client application configuration and best practices
• Integration and development experience with REST APIs, Platform Events, Change Data Capture, Streaming APIs
• Familiarity with development tools such as Salesforce DX, Git, GitHub, VS Code, and CI/CD pipelines
• Understanding of SAML and IDP concepts
• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end
• Guide development teams in building scalable, secure, and compliant solutions aligned to enterprise architecture standards
• Ensure consistent implementation of standards, templates, and workflows across the market access and patient support service platforms
• Support integration of tools with data platforms, analytics, and downstream execution platforms to enable continuous optimization
• This lead will work closely with the data and REMS leads to ensure appropriate integrations
• Partner with business, IT security, and vendor teams to ensure the Market Access and Patient Support Service team's technical solutions adhere to organizational standards, security policies, and regulatory requirements
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards
• Partner with the Technical Suite Lead, Market Access & Patient Support Services, to escalate and resolve complex technical challenges that span across Global Capability teams
• Mentor and guide software engineers and developers, elevating the team's overall technical capability
• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team

Requirements:

• Bachelor's degree in computer science, engineering, information systems, or related technical field
• 7+ years of experience in software engineering, technical architecture, or enterprise platform development; or 7+ years of experience after Bachelor's degree (or 4-6+ years after Master's degree) in relevant domain — e.g., field force effectiveness, CRM platforms, content management, campaign operations
• 2+ years of experience as a Tech Lead, or similar role involving hands-on technical leadership of a development team
• Demonstrated experience designing and delivering enterprise-scale digital platforms such as Platform examples relevant to the capability
• Experience working within complex, matrixed organizations with multiple technology and product teams
• Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions
• Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large-scale organizational use
• Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms
• Strong understanding of Patient Service Support Platforms and Patient CRM concepts
• Understanding of security, compliance, and regulatory requirements relevant to patient data, patient services, hub integrations and REMS processes
• Demonstrates strong hands-on technical delivery capabilities, effectively translating business requirements into technical specifications and guiding development teams and vendor partners to deliver high-quality solutions
• Experience working within Agile product development teams and product operating models
• Strategic Storytelling - ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction
• Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success
• Customer Journey Understanding - ability to see customer's end-to-end experience clearly, anticipate needs across touchpoints, and make practical decisions that improve journey and outcomes
• Outside In Thinking - ability to view problems, opportunities and decisions from customer, market or external stakeholder perspective and leverage external best practice to better shape solutions and strategy
• Critical Thinking - ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions
• Business Acumen - ability to understand how value is truly created – financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes
• Contracting and Managing Trade-Off - ability to negotiate clear agreements on scope and deliverables with the ability to make decisions when resources, priorities and outcomes compete -weigh options, impacts and risks across
• Experience in pharmaceutical or healthcare industries preferred
• Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics