Forward Deployed Engineer / Technical Onboarding & Implementation Lead (Application & AI Security)

United Software Group Inc is seeking a hands-on post-sales engineer to lead technical onboarding and implementation of application and AI security products for enterprise customers. The role serves as the primary technical contact for customer engineering, DevOps, and security teams and owns the path to First Time to Value.

Responsibilities:

• Lead end-to-end technical onboarding and implementation, owning scoping, milestones, architecture alignment, and success metrics
• Act as the main post-sales technical contact for customer engineering, DevOps, and security teams
• Spot deployment blockers, architecture gaps, and misaligned expectations early, and work with Sales, Product, Support, and Engineering to resolve them
• Write onboarding guides, configuration templates, and deployment runbooks
• Bring field feedback back to inform product roadmaps and future service offerings

Requirements:

• 8+ years in a customer-facing, post-sales technical role (Forward Deployed Engineer, TAM, Solutions Engineer, Integration Engineer, or Implementation Consultant)
• Hands-on experience designing, configuring, and implementing application and/or AI security products in enterprise environments, such as F5 (BIG-IP, NGINX, Distributed Cloud), Palo Alto Networks, Cloudflare, Zscaler, Imperva, Akamai, or AI runtime security/gateway tools
• Experience deploying or integrating AI systems and applications
• Strong enterprise infrastructure knowledge: networking, proxies/gateways, containers/Kubernetes, security protocols
• Track record delivering on-prem, hybrid cloud, or complex SaaS integrations, ideally in regulated industries
• Red Hat Certified Specialist in OpenShift Administration