AMI Data Analyst with Public Utility exp - Remote + Travel - Nisource

DTI (Diversified Technology Inc.) is an IT consulting and staffing firm that provides enterprise integration, implementation, delivery, and supported services. The Meter Exception & Resolution Analyst investigates meter reading and AMI communication issues, analyzes utility and billing data, coordinates corrective actions across departments, and verifies accurate meter data for billing.

Responsibilities:

• Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause
• Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action
• Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities
• Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues
• Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue
• Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes

Requirements:

• Strong analytical and problem-solving skills with the ability to conduct root cause investigations
• Excellent oral, written, and interpersonal communication skills
• Ability to effectively coordinate work and resolution activities across multiple departments
• Microsoft Excel and data analysis skills
• Strong organizational, documentation, and follow-up skills