Staff Product Manager, Telephony

LiveKit is building infrastructure for the voice-driven era of computing, enabling developers to build, deploy, scale, and observe voice AI agents. The Staff Product Manager will establish and lead the Telephony product area, owning its roadmap, enterprise interoperability, global expansion, customer insights, pricing, packaging, and margins.

Responsibilities:

• Own the telephony roadmap. Build a clear point of view on where the product is going, and decide what gets built and when, in partnership with engineering
• Meet enterprises where they are. SIP has as many interpretations as there are vendors. Decide what compatibility we take on, and when, so connecting an existing carrier, PBX, or contact center platform is straightforward instead of a project
• Take native telephony global. Extend LiveKit Phone Numbers well beyond its US starting point, with the country coverage and regulatory footing to make buying a number from us the obvious choice
• Get deep with customers and data. Understand how teams actually run phone-based agents in production, from the first trunk they configure to the calls that go wrong, and let that shape priorities
• Own the economics. Telephony is already a meaningful business with real carrier costs behind it. Own pricing, packaging, and margin as volume grows and our footprint expands

Requirements:

• • are obsessed with making the best product for our customers
• • are known as the go-to person for tackling tough problems
• • work hard and can build and ship fast
• • are focused on polish, detail, and quality
• • are a fast learner, frequently picking up new tips, tricks, and skills
• • 8+ years in product management, at a senior or staff level, with substantial experience managing a developer-facing products in particular
• • Technical depth. You can reason about protocols, media paths, latency, call quality, and failure modes, and earn the trust of strong engineers. You don't need to write code, but you need to understand systems well enough to make good tradeoffs
• • Reliability instincts. You've owned a product where uptime and quality were the core of the job, and you're comfortable in a domain where failure is immediate and obvious to a person on the other end of a live call
• • Cross-functional influence. You influence through clarity, trust, and good judgment, not process or hierarchy
• • Customer obsessed. You form deep connection with customer needs, and translate that into the prioritized roadmap with the engineering team. You ensure everything we ship is polished, focused, and solves real problems for customers
• • Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead
• • Comfort with ambiguity. We're a small product team at a fast-growing company. You'll figure out what matters, prioritize ruthlessly, and move quickly without perfect information
• • Built a telephony, CPaaS, SIP, or voice communications product that customers ran production call volume on
• • Familiarity with SIP, RTP/SRTP, DTMF, voice codecs, and call transfer
• • Experience working with carriers: interconnects, number provisioning and porting, and telecom regulation and compliance
• • Background at a developer tools, infrastructure, or communications company
• • Familiarity with voice AI, real-time communication, or contact center platforms
• • Experience with usage-based pricing models and cost or margin optimization