Customer Service Representative

Waste Connections is a leading provider of waste management services, and they are seeking a Customer Service Representative to work in their Call Center in Portland, OR. The role involves resolving customer disputes, handling service requests, and providing excellent customer service in a fast-paced environment.

Responsibilities:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints via phone & by email
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
• Cover for the reception desk when necessary

Requirements:

• Ability to read, write, comprehend and communicate in English
• 2 years of Customer Service or Call Center experience
• Typing and 10-key skills are required
• Excellent organization and communication skills
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports
• High school diploma or equivalent preferred
• Experience with MS Word, Excel, and Email preferred