Technical Project Manager, Onboarding

SHOPLINE is an e-commerce SaaS platform serving enterprise merchants and Key Accounts. The Technical Project Manager, Onboarding, owns end-to-end technical onboarding from contract signing through go-live, including architecture, migrations, integrations, project scheduling, and blocker resolution. The role also serves as the primary technical advisor for enterprise stakeholders and coordinates with product, engineering, and Merchant Success teams.

Responsibilities:

• Lifecycle Ownership: Design, oversee, and optimize the comprehensive technical onboarding and project management framework for Key Accounts from kickoff to successful site launch
• Timeline & Blocker Accountability: Establish clear project milestones, manage cross-functional dependencies, and proactively drive launch momentum. Act as the primary owner for resolving general project blockers (e.g., resource constraints, shifting priorities) to prevent project drift
• Resource Collaboration: Partner seamlessly with internal product, engineering, and Merchant Success (MS) teams. Direct the strategic project flow while leveraging execution support from parallel teams for mid-market and enterprise configurations
• Technical Orchestration & Solution Mapping: Own the translation of enterprise business requirements into platform architectures. Map high-level solutions (integrations, ERPs, custom logic) and determine the most efficient execution path—whether via team delegation or AI-augmented workflows
• Migration Strategy & Oversight: Act as the ultimate custodian for complex legacy platform migrations. Maintain a deep understanding of end-to-end data mapping to ensure 100% data integrity, directing technical team members or utilizing AI-driven migration tools to execute data scripts seamlessly
• Technical Escalation & Resolution: Serve as the premier technical SME during onboarding. Instead of manual code debugging, diagnose root causes of API or integration bottlenecks and strategically delegate remediation to engineering resources
• Strategic Advisory: Serve as the trusted, technical consultant and primary point of contact for enterprise merchant stakeholders, including CTOs, E-commerce Directors, and external development agencies
• Risk Mitigation & Communication: Anticipate technical and operational roadblocks early. Manage scope creep constructively, communicating technical platform constraints transparently to clients while presenting creative, viable workarounds

Requirements:

• Minimum of 3–5 years of experience acting as a Technical Project Manager, Technical Onboarding Manager, or Solutions Engineer within the e-commerce SaaS space (e.g., Shopify, BigCommerce, WooCommerce)
• Proven track record of managing complex, high-volume data migrations and configuring custom enterprise integrations (ERP, CRM, 3PL, and custom checkouts)
• Strong working knowledge of web ecosystems, including REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (e.g., Liquid/Stencil), DNS configurations, and data mapping
• Elite proficiency with critical path and phase-gated delivery frameworks (PMP or equivalent required)
• Elite verbal and written communication skills with the ability to translate complex technical constraints into clear, actionable business insights for non-technical stakeholders
• A self-starter mindset comfortable with navigating ambiguity, solving unprecedented project blockers, and defining scalable delivery processes from scratch
• Familiarity with Agile/Scrum methodologies (CSM or equivalent) a plus, for cross-functional coordination with engineering teams