Senior Product Manager

Microsoft is a technology company whose Global Skilling organization builds accessible AI skills and learning experiences for the workforce. The Senior Product Manager will support the Technical Reliability & Enablement pillar by improving the architecture, efficiency, reliability, security, and scalability of an interactive lab platform. The role partners with Microsoft engineering teams and hosting vendors, defines technical roadmaps and metrics, and enables data-driven delivery of on-demand learning experiences.

Responsibilities:

• Lab Architecture & Technical Depth: Develop a first-principles understanding of the end-to-end lab architecture, including provisioning, environment configuration, identity and subscription management, automation, and the platform services labs depend on. Use that depth to evaluate design tradeoffs, spot fragility before it reaches learners, and shape the technical roadmap for the lab ecosystem
• Lab Engineering Efficiency: Own the strategy and backlog for making lab build, test, and release faster and more repeatable. Identify the bottlenecks in the authoring-to-publish pipeline, drive templating, reuse, automation, and validation tooling, and set the efficiency targets that reduce time-to-publish and cost per lab without sacrificing quality
• Microsoft and Authorized Lab Hosting Vendors Engineering Partnership: Serve as the primary technical product counterpart across Microsoft engineering teams and vendor engineering. Translate learner and business needs into clear technical requirements, negotiate priorities and sequencing across roadmaps, and hold joint delivery commitments accountable through a shared plan of record
• Reliability & Security at Scale: Partner with engineering to raise the reliability and security bar for labs, covering resilient provisioning patterns, subscription and license hygiene, monitoring and alerting coverage, and safe deployment practices. Drive the systemic fixes that eliminate recurring failure classes rather than treating them one incident at a time
• Scaled Enablement for On-Demand Learning: Build the standards, reference patterns, tooling, and documentation that let content and engineering teams produce labs consistently at scale. Enable a growing catalog of on-demand and credential-aligned learning experiences without a linear increase in engineering effort or support load
• Data-Driven Decision Making: Define and instrument the metrics that describe lab health and engineering efficiency, including build and publish cycle time, provisioning success rates, defect and rollback rates, support burden, and cost per lab hour. Use that telemetry to prioritize investments, inform leadership, and demonstrate impact over time
• Embody our culture and values

Requirements:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development
  • OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., differentiated disruption, taking the place of an established competing product)
• Experience authoring and owning roadmaps for complex end-user experiences with multiple engineering dependencies
• Experience defining tech industry upskilling and credentialing experiences
• Experience applying security and compliance requirements to a customer-facing platform
• Hands-on experience with cloud platforms such as cloud provisioning and identity, infrastructure-as-code, or CI/CD pipelines
• Experience with virtual lab, sandbox, or hands-on training environments and the platforms that host them
• Experience driving engineering efficiency, automation, or developer/authoring productivity improvements with measurable results
• Experience leading cross-organization technical programs with engineering and external vendor or partner teams
• Experience defining success metrics, instrumenting telemetry, and measuring impact
• Proficient technical foundation with the ability to engage with engineering teams to discuss architecture and system designs/optimization
• Product Management Professional/Project Management Professional, archival, or a similar certificate is a plus