Lead Data Analyst

mrqsoft innnovations is hiring a Lead CMDB Data Analyst to manage governed configuration data, improve CI quality, and mature the CMDB in alignment with CSDM. The role analyzes and reconciles data from multiple authoritative sources, supports ServiceNow Discovery and IRE troubleshooting, and contributes to data-source governance and CMDB standards.

Responsibilities:

• The CMDB Data Analyst Lead will play a critical role in managing governed configuration data, ensuring CI quality, and maturing the CMDB in alignment with the Common Services Data Model (CSDM)
• The analyst will perform hands-on analysis and data management across multiple authoritative sources,both integrated and non-integrated, including SCCM, Intune, Azure, AWS, and on-prem discovery tools
• This role partners closely with architecture, discovery, development, and subject-matter experts to improve CI completeness, accuracy, and alignment to CMDB/CSDM standards
• Key responsibilities include analyzing and managing bulk CI data, evaluating data inputs used for Discovery versus manual effort estimates, assisting with story refinement, and proactively identifying data-quality risks and reconciliation issues
• The analyst will support troubleshooting of Discovery identification and CI-matching through the ServiceNow Identification and Reconciliation Engine (IRE) and collaborate in the governance of new data sources and data-domain standards

Requirements:

• US citizen only
• Security clearance required
• Hands-on experience (2+ years) working directly with the ServiceNow CMDB in a governed environment
• Strong knowledge of CMDB taxonomy and the Common Services Data Model (CSDM)
• Proven experience analyzing, managing, and reconciling CI data across diverse authoritative sources
• Familiarity with ServiceNow Discovery concepts, identification logic, and the Identification and Reconciliation Engine
• Experience with service-mapping methods (top-down, tag-based, query-based) and management of dynamic CI groups
• Ability to collaborate with technical and operational stakeholders to troubleshoot data issues and improve CMDB quality
• Strong analytical skills, attention to detail, and ownership of data accuracy and governance outcomes
• U.S. Citizenship required
• ServiceNow CMDB/CSDM – Advanced
• ServiceNow Discovery & Mapping – Intermediate
• Data Analysis – Advanced
• Data Management & Governance – Advanced
• ServiceNow - Intermediate
• Relevant ServiceNow certification preferred (e.g., CMDB, Discovery, or CSDM-related)
• A ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) certified individual would be highly preferred
• Ideally 2+ years of hands-on ServiceNow CMDB experience and with a multi-source CMDB (SCCM, Intune, Azure, AWS, on-prem discovery