Representative II - Temporary Remote Customer Service Representative

NTT DATA North America provides outsourcing services and automation solutions across business operations. The company is seeking a Temporary Remote Customer Service Representative to support high-volume customer service operations, handle customer interactions, follow established workflows, and maintain quality and productivity standards during a seasonal assignment.

Responsibilities:

• Support customer service operations in a high-volume remote environment
• Handle customer interactions professionally and efficiently
• Follow established processes, policies, and workflow expectations
• Maintain quality, accuracy, and productivity standards throughout the assignment
• Participate fully in training and apply new information quickly
• Work assigned schedules reliably and contribute to team coverage during peak seasonal volume

Requirements:

• Verifiable High School Diploma or GED
• Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps
• Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
• Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours